Free Level 2 BTEC Technical Certificate in IT Support Course in Yeovil. Classes run at Yeovil College, Monday to Friday during the day, full-time over one year. You'll cover hardware and software support, troubleshooting, system configuration, network fundamentals, and operating system management. The programme also includes opportunities to work toward Cisco vendor qualifications through a self-paced online platform. Entry requires a GCSE grade profile showing commitment to working toward Maths and English alongside the course.
Who this course is for
The T Level Foundation is a stepping stone specifically set up for learners who have fallen short of the entry requirements to enter the Level 3 or T Level Technical Qualification. This programme delivers essential IT support skills, including troubleshooting, system configuration, and network fundamentals, alongside self-paced vendor qualifications, to further prepare learners for the rich depth of content the Level 3 qualifications presents. It also offers a structured pathway to achieve or strengthen GCSEs in Maths and English, ensuring learners are well-prepared for advanced IT studies. This Level 2 Certificate in IT Support delivers a nationally recognised qualification, focusing on the core IT skills necessary for progression to a Level 3 IT qualification. You will develop practical abilities in hardware and software support, and operating system management, providing the essential groundwork for more specialised Level 3 studies. There will be opportunities to gain Cisco accredited qualifications through their self-paced online platform.
Entry requirements
A GCSE grade profile with a mix of grade levels will be accepted, provided there is a strong commitment to work towards achieving Maths and English (if not already achieved) alongside the curriculum for the Foundation programme.
What you will learn
You'll set up and configure technology systems.
You'll develop troubleshooting skills for hardware and software faults.
You'll learn system configuration and operating system management.
You'll explore current and emerging technologies in IT.
You'll study network fundamentals.
You'll work toward Cisco vendor qualifications through a self-paced online platform.
You'll strengthen your Maths and English alongside the IT curriculum.
How you will learn
You'll study in the classroom Monday to Friday during the day. Learning covers both practical IT skills and underpinning technical knowledge. Cisco vendor qualifications are completed through a self-paced online platform alongside classroom study. Assessment is through the Pearson Edexcel BTEC framework, which typically combines coursework and practical tasks rather than formal exams. Yeovil College will confirm the specific assessment methods for each unit at enrolment.
What you will need to bring
The centre will provide most materials. Yeovil College will confirm anything else you need before you start.
Where next
Jobs you could do
IT Support Technician: first-line technical support in businesses or schools
IT Helpdesk Analyst: handling user queries and resolving software issues
Desktop Support Technician: maintaining and configuring computers and devices
Junior Network Technician: entry-level networking and connectivity support
IT Administrator: day-to-day system and user account management
What you could study next
Level 3 T Level in Digital Support Services: the natural next step from this foundation programme, covering advanced IT support and digital infrastructure.
Level 3 BTEC National in IT: a broader qualification covering networking, software development, and systems support.
CompTIA A+ or Cisco CCNA: industry vendor certifications that strengthen your CV for IT support and networking roles.
