Free Level 2 BTEC IT Support Course in Sheffield. Classes run at The Sheffield College, full-time during the day. The course takes one year to complete. You'll study the technical skills and knowledge that IT support roles require, covering hardware, software, and troubleshooting. The Pearson Edexcel BTEC IT Support qualification is recognised by employers across the sector. Check the college website for the most up-to-date entry requirements before you apply.
Who this course is for
The Sheffield College is a thriving further education college situated in Sheffield, South Yorkshire. We have 4 main campuses across the city, including our City Campus, Hillsborough Campus, Olive Grove Campus and Peaks Campus. We offer a wide range of Apprenticeships, vocational courses, A Levels, professional courses and university level courses. Please go to our website www.sheffcol.ac.uk for full details.
Entry requirements
Please check our website for the most up-to-date entry requirement for this course.
What you will learn
You'll diagnose and fix common hardware and software faults.
You'll set up and configure devices and operating systems.
You'll support users with technical problems in a professional way.
You'll understand networking fundamentals and how systems connect.
You'll follow security procedures to protect data and systems.
You'll use industry tools and techniques used in IT support roles.
How you will learn
You'll learn through classroom-based sessions at The Sheffield College. Assessment is through assignments and practical tasks that reflect real IT support scenarios. The BTEC format means your work is assessed continuously rather than through a single exam, so you build and demonstrate your skills throughout the year.
What you will need to bring
The centre will provide most materials. The Sheffield College will confirm anything else you need before you start.
Where next
Jobs you could do
IT Support Technician. First-line technical support for users and systems.
Help Desk Analyst. Logging and resolving IT queries in a support team.
Desktop Support Technician. Setting up and maintaining computers and devices.
IT Apprentice. Earn while you continue developing technical skills.
Junior Network Technician. Supporting network infrastructure in an organisation.
What you could study next
Level 3 BTEC in IT. Deepen your technical knowledge and open doors to higher-level roles or university.
Level 3 IT Apprenticeship. Combine work and study to gain a recognised qualification on the job.
CompTIA A+ or Network+. Industry certifications that many employers look for in IT support careers.
Level 4 Higher National Certificate (HNC) in Computing. A higher education route for those aiming toward specialist or management roles in IT.
