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Free Level 2 IT Support Course in Manchester

CostFREE
Duration1 year
LevelLevel 2
DeliveryClassroom based
Start7 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyPearson Edexcel awarding body
Apply now →

About this course

Free Level 2 BTEC IT Support Course in Manchester. Classes run at The Manchester College City Campus, full-time during the day. The course takes one year to complete. You'll build practical and technical skills in hardware, software, networking, and IT security, alongside workplace skills that employers in the sector look for. You'll also learn how to diagnose faults, support clients, and maintain business IT systems. To enrol, you'll need a Level 1 qualification in IT or a relevant equivalent.

Who this course is for

This course will prepare you for work or an apprenticeship in IT Support by giving you knowledge, technical and practical skills and understanding of how to apply these in a work-related environment.

Developed in close conjunction with leading employers, this course will also help you develop transferable workplace skills such as good communication and the ability to work in a team, which employers identify as essential skills for gaining employment within the sector and progressing onto further roles.

Throughout this course, you will learn the following skills and behaviours expected by employers within sector:

  • understand how information systems are used and apply technical knowledge related to computer hardware or software
  • understand IT network features and functions, common practices in network security, and the function and features of the main network appliances
  • use a range of operating system (OS) security functions and associated features
  • talk to clients to get details of faults
  • understand reasons for faults and explain them to the client, logging client calls, recording problems and solutions
  • restoring processes in computers and peripherals
  • set up new equipment and upgrade existing systems
  • test and service equipment recording problems
  • work as part of a team to support business IT networks and online features and functions
  • understand the main laws and regulations and ethical responsibilities regarding data protection, and the Computer Misuse Act 1990.

What you will learn

  • You'll understand how information systems work and apply technical knowledge to computer hardware and software.
  • You'll learn IT network features, functions, and common network security practices.
  • You'll use operating system security functions and associated features.
  • You'll talk to clients to identify faults, log calls, and record problems and solutions.
  • You'll restore processes in computers and peripherals and set up or upgrade equipment.
  • You'll test and service equipment, recording any problems found.
  • You'll understand data protection law, the Computer Misuse Act 1990, and ethical responsibilities around data.

How you will learn

You'll learn through classroom-based sessions at The Manchester College City Campus, combining technical knowledge with practical, work-related tasks. The course is delivered full-time during the day over one year. Assessment is through assignments and practical tasks that reflect real IT support scenarios, covering the skills and knowledge employers expect in the sector.

What you will need to bring

The centre will provide most materials. The Manchester College City Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • IT Support Technician. Diagnose and fix hardware and software issues for businesses.
  • Help Desk Analyst. Handle client calls and resolve technical problems remotely or on-site.
  • IT Technician. Set up, maintain, and upgrade computer systems and equipment.
  • Network Support Assistant. Support business IT networks and connectivity.
  • Junior Systems Administrator. Assist with managing IT infrastructure and user accounts.

What you could study next

  • Level 3 BTEC in IT or Computing. Deepen your technical knowledge and move toward specialist IT roles or higher education.
  • IT Apprenticeship (Level 3). Earn while you learn in a paid IT support or infrastructure role.
  • CompTIA A+ or Network+ certification. Industry-recognised certifications that many IT employers look for alongside a BTEC IT Support Qualification.
Apply on tmc.ac.uk →
Apply now →

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