Free Level 1 Vocational Studies Course in Redditch. Classes run at Workpays Redditch, with daytime attendance and flexible study to fit around you. This vocational studies qualification covers the knowledge and skills needed for business administration work, including customer service, workplace tasks, and how to operate effectively in an office environment. You'll need a good understanding of English, though you don't need a formal qualification to prove it. The course runs to 175 hours in total.
Who this course is for
This course is designed for people looking to work in a business administration role. It will give you knowledge and understanding required to work in customer service as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to develop knowledge and skills within business and administration. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll explore the types of roles and tasks involved in business administration.
You'll develop knowledge of customer service principles and how to apply them at work.
You'll learn how to work effectively within a business environment.
You'll build understanding of workplace communication and professional conduct.
You'll gain knowledge of how organisations operate day to day.
How you will learn
You'll learn through classroom-based sessions at Workpays Redditch. The course uses a mix of taught sessions and practical activities to build your knowledge of business administration. Assessment is based on the work you produce during the course rather than a formal exam.
What you will need to bring
The centre will provide most materials. Workpays Redditch will confirm anything else you need before you start.
Where next
Jobs you could do
Business administrator: general office and admin support roles
Customer service advisor: handling queries and supporting customers
Receptionist: front-of-house admin in offices or public services
Data entry clerk: inputting and managing business records
Office assistant: supporting day-to-day business operations
What you could study next
Level 2 Certificate in Business Administration: builds directly on this course and is recognised for entry-level admin roles.
Level 2 Functional Skills English and Maths: strengthens your core skills and is often asked for alongside vocational qualifications.
Level 2 Customer Service Practitioner Apprenticeship: combines on-the-job training with a nationally recognised qualification in customer-facing work.
