Free Level 1 Progression Training in Hornsey

Name: Free Level 1 Progression Training in Hornsey
Availability: InStock

CostFREE

Duration12 months

LevelLevel 1

DeliveryClassroom based

StartFlexible

Study modeFull-time

AttendanceDaytime

Awarding bodyOCN London Region

Apply now →

About this course

Free Level 1 Progression Course in Hornsey. Classes run at Harington Training Hub, full-time during the day. The course runs for 12 months and is open to people aged 16 to 24 years old with an interest in customer service skills. You'll practise communication, helping customers, working safely, and following instructions. These are the skills retail and customer service employers look for. You'll also work on English, maths, and ICT alongside your customer service training. The course includes work experience with retailers to put your skills into practice.

Who this course is for

Harington is a specialist college based in North London, providing individualised and flexible study programmes for young people with disabilities and learning differences. The customer service pathway is a great course if you are ready to try out working in a retail environment. The course will help you learn and practise the skills that employers are looking for such as: communication, helping customers, working safely, and following instructions. We have qualifications available from Entry 3 up to Level 2.

Entry requirements

For students aged 16-24 years with an interest in studying customer service skills.

What you will learn

You'll develop communication skills used in customer-facing roles.
You'll practise helping customers and responding to their needs.
You'll learn how to work safely and follow workplace instructions.
You'll build English, maths, and ICT skills alongside your vocational training.
You'll gain work experience in a retail or customer service setting.
You'll develop independent living and social skills to support your move into work or further study.

How you will learn

You'll learn through classroom sessions at Harington Training Hub, Monday to Thursday, typically between 20 and 28 hours per week. Your programme is tailored to your individual needs and goals. Learning includes practical activities, work experience placements, and support with reading, writing, and maths. You'll also have access to life coaching, personal development sessions, and guidance on next steps into employment or further education.

What you will need to bring

The centre will provide most materials. Harington Training Hub will confirm anything else you need before you start.

Where next

Jobs you could do

Customer Service Advisor: handling queries and supporting customers day to day.
Retail Sales Assistant: serving customers and managing stock on the shop floor.
Shop Floor Assistant: replenishing shelves and keeping the store organised.
Checkout Operator: processing transactions and assisting customers at the till.
Warehouse Assistant: picking, packing, and supporting retail operations behind the scenes.

What you could study next

After completing this course, you could move on to a Level 2 Certificate in Customer Service or a Level 2 Diploma in Retail Skills. Both build directly on what you learn here and are recognised by employers in retail and customer service. If you want to stay in education, a Level 2 Functional Skills qualification in English or maths would strengthen your options further.

Apply on harington.org.uk →