Level 1 Occupational Studies for the Workplace Course in Richmond upon Thames. Classes run at Richmond College, full-time during the day. Tuition fees may apply for some learners, though the course may be free depending on your circumstances. This occupational studies for the workplace qualification is aimed at people looking to move into the travel and tourism industry. The course runs over 34 weeks and covers the knowledge and skills employers in that sector look for.
Who this course is for
This Foundation Level course is for those wishing to gain employment in the travel and tourism industry.
What you will learn
You'll develop knowledge of the travel and tourism industry and how it operates.
You'll learn about customer service skills relevant to travel and tourism roles.
You'll explore different sectors within travel and tourism, such as airlines, hotels, and tour operators.
You'll build an understanding of workplace expectations and professional behaviour.
You'll study communication skills used in travel and tourism settings.
How you will learn
You'll learn through classroom-based sessions at Richmond College. Assessment is through coursework and assignments completed during the course. Your tutor will guide you through each topic and support you in building the evidence needed to complete your Diploma.
What you will need to bring
The centre will provide most materials. Richmond College will confirm anything else you need before you start.
Where next
Jobs you could do
Travel agent, helping customers plan and book holidays
Holiday rep, supporting tourists at UK or overseas destinations
Airport customer service assistant, working with passengers
Hotel receptionist, front-of-house role in hospitality
Tour operator assistant, supporting travel package sales
Visitor attraction staff, working at tourist sites or venues
What you could study next
Level 2 Diploma in Travel and Tourism. A natural next step that takes your knowledge further and strengthens your chances with employers.
Level 2 Certificate in Customer Service. Useful across travel, hospitality, and retail roles.
Level 3 Diploma in Travel and Tourism. Opens the door to supervisory and specialist roles in the sector.
