Level 1 Customer Service Course in Grimsby. Classes run at Grimsby Institute, full-time during the day. The course is free for some learners, and fees may apply for others. Contact Grimsby Institute to confirm fees for learners aged 19 or over. Over around 109 days, you'll build the knowledge and skills that customer service roles require. This level 1 customer service qualification is awarded by City and Guilds and covers the essentials employers look for in customer-facing work.
Who this course is for
School leavers
Entry requirements
https://grimsby.ac.uk/courses/foundations/
What you will learn
You'll understand what good customer service looks like in practice.
You'll learn how to communicate clearly with customers.
You'll explore how to handle customer queries and complaints.
You'll develop an understanding of customer needs and expectations.
You'll learn how organisations measure customer satisfaction.
You'll understand the importance of teamwork in a customer service setting.
How you will learn
You'll learn through classroom-based sessions at Grimsby Institute. Assessment is through written assignments and short tasks that test your understanding of customer service principles. Your tutor will guide you through each topic and give feedback on your work as you progress.
What you will need to bring
The centre will provide most materials. Grimsby Institute will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and supporting customers day to day.
Retail Assistant: serving customers on the shop floor or at the till.
Call Centre Agent: taking inbound calls and resolving customer issues.
Receptionist: greeting visitors and managing front-of-house enquiries.
Sales Assistant: helping customers find products and complete purchases.
Hospitality Assistant: delivering customer service in hotels, cafes, or venues.
What you could study next
Level 2 Certificate in Customer Service: the natural next step, going deeper into customer service skills and recognised by more employers.
Level 2 Diploma in Business Administration: broadens your options into office and admin roles.
Level 2 Retail Skills Qualification: if you want to focus on a retail customer service career.
Moving up to a Level 2 customer service qualification strengthens your chances of landing a Customer Service Advisor role.
