Free Level 1 BTEC Business Course in Exeter. Classes run at Exeter College, full-time during the day. This Pearson Edexcel btec business qualification covers the essentials of business, retail, and customer service. The course runs for 324 hours in total. You'll build practical knowledge that applies directly to customer-facing and business support roles. Free btec business classes like these are a solid starting point if you're heading into retail, administration, or customer service work.
Who this course is for
For Details about BTEC INTRODUCTORY DIPLOMA IN BUSINESS - LEVEL 1 - RETAIL AND CUSTOMER SERVICE. Please see the College Website for details (https://www.exe-coll.ac.uk/1618/) or alternatively please call to speak to a college advisor
Entry requirements
See website for futher details
What you will learn
You'll explore how businesses operate in retail and customer service settings.
You'll develop communication skills used in customer-facing roles.
You'll learn how to handle customer enquiries and resolve basic issues.
You'll study the principles of working in a business environment.
You'll practise teamwork and professional behaviour in a workplace context.
You'll gain an understanding of sales, stock, and retail operations.
How you will learn
You'll learn through classroom-based sessions at Exeter College. The Pearson Edexcel BTEC Introductory Diploma is assessed through coursework and assignments rather than exams. You'll complete units and build a portfolio of evidence as you progress through the course. Tutors will guide you through each topic in class.
What you will need to bring
The centre will provide most materials. Exeter College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and supporting customers day to day.
Retail Sales Assistant: working on the shop floor in a customer-facing role.
Office Administrator: providing business support in a range of organisations.
Receptionist: first point of contact in offices, hotels, or health settings.
Call Centre Agent: taking and resolving customer calls in a contact centre.
What you could study next
Level 2 BTEC Diploma in Business: the natural next step after this Level 1 qualification, covering business topics in more depth.
Level 2 Certificate in Customer Service: a focused qualification for those moving into customer-facing roles.
Level 2 Diploma in Retail Skills: ideal if retail is the direction you want to take your career.
