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Free Entry Level 3 Employability Skills Course in Manchester

CostFREE
Duration2 weeks
LevelEntry Level
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Entry Level 3 Employability Skills Course in Manchester. Classes run at Standguide, part-time during the day, and the course takes around two weeks to complete. You'll work through a paper-based portfolio alongside some IT research tasks, so basic computer skills are needed. Your English skills should be at around Entry Level 2 or Entry Level 3. The course covers the knowledge and practical skills employers look for, with a focus on customer service roles. It's a short, focused employability skills qualification that fits around other commitments.

Who this course is for

This qualification is perfect for anyone who is looking for a career change or developing goals for their career pathway - we have aimed this course for anyone who is wanted to gain employment within a customer service role

This course can be created upon request

Entry requirements

The qualification is paper based portfolios with some IT research tasks - basic computer skills are essential. As this is an entry level qualification learners would need to be already working towards Entry 2 or Entry 3 in their English skills.

What you will learn

  • You'll identify your strengths and skills relevant to the workplace.
  • You'll explore what employers expect from workers in customer service roles.
  • You'll practise presenting yourself effectively, including CV writing and interview preparation.
  • You'll develop your understanding of workplace behaviour and communication.
  • You'll carry out basic IT research tasks to support your learning.
  • You'll set goals and plan steps toward finding or changing employment.

How you will learn

Learning is classroom based, part-time during the day. You'll complete a paper-based portfolio as your main form of assessment, supported by IT research tasks. Your tutor will guide you through each section in class. The portfolio builds up over the two weeks, so there is no formal written exam at the end.

What you will need to bring

The centre will provide most materials. Standguide will confirm anything else you need before you start. You will need basic computer skills to complete the IT research tasks.

Where next

Jobs you could do

  • Customer service assistant, handling queries and supporting customers day to day.
  • Retail sales assistant, working on a shop floor or at a till.
  • Receptionist, greeting visitors and managing calls at a front desk.
  • Call centre agent, taking inbound calls and resolving customer issues.
  • Admin assistant, supporting a team with everyday office tasks.
  • Warehouse operative, following workplace procedures in a logistics setting.

What you could study next

  • Level 1 Certificate in Customer Service. A natural next step if you want to build on this course and go deeper into customer service skills.
  • Functional Skills English Level 1. Strengthens your written and spoken English, which many employers ask for.
  • Level 1 Award in Employability Skills. Continues your development and moves you up to the next level of this subject area.

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