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Free Entry Level 3 Customer Service and Business Admin Course in Bury

CostFREE
Duration1 year
LevelEntry Level
DeliveryClassroom based
Start2 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyAim Awards awarding body
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About this course

Free Entry Level 3 Customer Service and Business Admin Course in Bury. Classes run at Bury College, full-time during the day. The course runs for one year, starting in September. You'll build the skills needed for work in customer service and business administration, including health and safety, teamwork, and communication in the workplace. Work placements in the local community are part of the programme, giving you hands-on experience alongside your studies. You'll also study English and maths. Entry is subject to interview, an Education, Health and Care Plan (EHCP), and initial assessments.

Who this course is for

Learners aged 16 - 18

Entry requirements

For Steps to Work: Entry is subject to interview, EHCP and Initial Assessments. Students should be interested in gaining employment and keen to undertake work placements.

What you will learn

  • You'll develop health and safety awareness in a workplace setting.
  • You'll practise teamwork and collaboration skills.
  • You'll learn how to plan and improve your own performance at work.
  • You'll use writing skills in a workplace context.
  • You'll take part in internal and external work placements.
  • You'll build employability skills through employer talks, industry visits, and volunteering.
  • You'll study English and maths at a level suited to your assessment results.

How you will learn

Learning is classroom-based and tailored to the student group and individual goals. Assessment uses a range of methods including photographic evidence, observation and witness statements, some written work, and tutor statements. You'll also take part in work placements as part of your programme.

What you will need to bring

The centre will provide most materials. Bury College will confirm anything else you need before you start. Note that trips and visits are part of the programme and may carry additional costs.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and supporting customers day to day.
  • Receptionist: greeting visitors and managing front-of-house tasks.
  • Admin Assistant: supporting office teams with everyday tasks.
  • Retail Assistant: serving customers and maintaining stock on the shop floor.
  • Data Entry Clerk: inputting and checking records accurately.
  • Post Room or Mailroom Assistant: sorting and distributing correspondence.

What you could study next

After completing this course, you could move on to a Level 1 Certificate in Customer Service or Business Administration to build further skills. From there, a Level 2 Certificate or Diploma in Business Administration or Customer Service opens the door to more senior roles and apprenticeships. If your English and maths have progressed, Functional Skills Level 1 or Level 2 qualifications are a natural next step and are recognised by employers.

Apply on burycollege.ac.uk →
Apply now →

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