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Free BTEC Level 1 Hospitality and Tourism Course in Daventry

CostFREE
Duration1 year
LevelLevel 1
DeliveryClassroom based
Start1 Sep 2026
Study modeFull-time
AttendanceDaytime
Awarding bodyPearson Edexcel awarding body
Apply now →

About this course

Free BTEC Level 1 Hospitality and Tourism Course in Daventry. Classes run at Northampton College at Daventry, full-time during the day. The course is free if you are 16 to 18 years old. If you are 19 or over, fees may apply, though discounts may be available. Over one year, you'll build skills in customer service, complaint handling, and working in travel and tourism settings. You'll practise dealing with customer enquiries, meeting and greeting guests, and marketing products. The course suits those with four GCSEs at Grade 2 or above, or equivalent Foundation studies including English and maths.

Who this course is for

This course is ideal for you if you have an interest in travel and wish to gain a Level 1 qualification before progressing to either a Level 2 course or employment.

You will have the ability to:

Deal with customer enquiries and queries, meet and greet customers in destinations and market products to customers

Use critical thinking and creative solutions to solve non-routine problems and handle complaints

Communicate and work collaboratively, as well as independently.

Entry requirements

Four GCSEs at Grade 2 or completion of Foundation studies including English and maths GCSE at grades 1-3.

What is required?

Strong communication and teamwork skills

Ability to work flexibly, and succeed under pressure to meet deadlines

A proactive and positive personality.

What you will learn

  • You'll handle customer enquiries and respond to queries professionally.
  • You'll meet and greet customers in hospitality and tourism settings.
  • You'll market products and services to customers.
  • You'll use problem-solving skills to handle complaints and non-routine situations.
  • You'll communicate effectively and work as part of a team.
  • You'll develop the ability to work independently and manage tasks under pressure.

How you will learn

You'll learn through classroom-based sessions at Northampton College at Daventry. Teaching covers practical customer service scenarios, teamwork activities, and subject knowledge across hospitality and tourism. Assessment is through coursework and assignments completed during the year. You'll build a portfolio of evidence that demonstrates your skills and knowledge across the units.

What you will need to bring

The centre will provide most materials. Northampton College at Daventry will confirm anything else you need before you start.

Where next

Jobs you could do

  • Receptionist, handling guest check-in and enquiries at hotels
  • Customer service assistant in a travel agency or tour operator
  • Holiday rep, supporting customers at travel destinations
  • Hospitality team member in a hotel, restaurant, or events venue
  • Retail travel adviser, selling holidays and travel packages
  • Visitor attraction assistant, welcoming and guiding guests

What you could study next

A Level 2 BTEC in Hospitality or Travel and Tourism is the natural next step. It deepens your knowledge and opens more employment options. From there, a Level 3 BTEC or a vocational qualification in Hospitality Management or Events could follow. Some learners use a Level 3 qualification to apply for higher education courses in tourism, events, or business.

Apply on northamptoncollege.ac.uk →
Apply now →

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