Qualifications improve your chances; they do not gate the job. Level 2 is the most recognised.
Typical pay: £19,000 to £27,000Level 2 most recognisedOpen entry
Pay range: National Careers Service.
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
1
Qualifications employers recognise (Level 2)
Any of these strengthens your application.
- Entry Level Award in Retail Skills L05 courses
- Level 1 Award in Business and Retail L12 courses
- Level 1 Certificate in Retail Knowledge L11 course
2
Add-on certificates
Complements to the main route. Where no level is shown, the awarding body does not specify one.
- Introduction to Customer Service 15 courses
3
Where this can take you
With experience and training you could: become a retail supervisor, departmental manager or store manager, specialise in after-sales customer service, visual merchandising or retail buying and start your own independent shop or stall.
- Level 3 Diploma in Customer Service L32 courses
- Employability Skills Certificate (Entry Level 3) L31 course
Courses for this career
See free Retail Assistant courses
Level 1
- Level 1 Award in Business and Retail L12 courses
- Level 1 Certificate in Retail Knowledge L11 course