Qualifications improve your chances; they do not gate the job. Level 2 is the most recognised.
Pay range: National Careers Service.
Live listings typically advertise £30,000 to £32,500 a year. See the full IT Support Technician salary guide.
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
Qualifications employers recognise (Level 2)
Any of these strengthens your application.
Where this can take you
With experience, you could become a senior IT support technician, IT project manager or departmental manager. With further training, you could work in other technical roles, such as: network engineer, database administrator, systems analyst and IT security co-ordinator. You could also work as a freelance IT contractor or consultant.
- BTEC National in Information Technology (Level 3) L314 courses
- BTEC Level 3 National Extended Diploma in Information Technology L310 courses
- BTEC Level 3 Extended Diploma in IT L39 courses
- Level 3 Diploma for IT Users L38 courses
Courses for this career
See free IT Support Technician courses
Level 2
- BTEC Level 2 Extended Certificate in Information and Creative Technology L211 courses
- Level 2 Diploma in IT L25 courses
- BTEC Level 2 Technical Diploma in Digital Technology L23 courses
- BTEC Level 2 in IT (Systems Support, Games Development and Computing) L21 course
Level 3
- BTEC National in Information Technology (Level 3) L314 courses
- BTEC Level 3 National Extended Diploma in Information Technology L310 courses
- BTEC Level 3 Extended Diploma in IT L39 courses
- Level 3 Certificate in Networking and Cybersecurity L36 courses
- BTEC Level 3 National Extended Diploma in Computing L35 courses