Qualifications improve your chances; they do not gate the job. Level 3 is the most recognised.
Level 3 most recognisedOpen entry
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
1
Starting from scratch
Entry-level courses that feed this route.
2
Qualifications employers recognise (Level 3)
Any of these strengthens your application.
- Level 3 Diploma for Customer Service Specialists L32 courses
- Level 3 NVQ Diploma in Customer Service L31 course
- Level 3 NVQ Diploma in Contact Centre Operations L31 course
- Level 3 Diploma in Customer Service L31 course
Usually reached through 1-2 years' experience rather than a set entry qualification; the recognised qualification is the Level 3 Team Leader or Customer Service Specialist, above the Level 2 practitioner.
Courses for this career
See free Customer Service Team Leader courses
Level 3
- Level 3 Diploma for Customer Service Specialists L32 courses
- Level 3 NVQ Diploma in Customer Service L31 course
- Level 3 NVQ Diploma in Contact Centre Operations L31 course
- Level 3 Diploma in Customer Service L31 course