Qualifications improve your chances; they do not gate the job. Level 2 is the most recognised.
Pay range: National Careers Service.
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
Qualifications employers recognise (Level 2)
Any of these strengthens your application.
- Level 1 Award in Customer Service L128 courses
- Level 2 Customer Service for Hospitality Certificate L222 courses
- Customer Service Award (Level 1) L111 courses
- Level 2 Certificate in Customer Service L210 courses
- Level 2 Certificate in Customer Service L28 courses
- Customer Service Principles (Level 1 Certificate) L15 courses
Add-on certificates
Complements to the main route. Where no level is shown, the awarding body does not specify one.
Where this can take you
With experience, you could: become a customer service team supervisor, or be promoted to customer services manager, take up a job in training, human resources or marketing and move into other areas of a business, like sales or account handling. You can also use your customer service skills to transfer between different industries.
Courses for this career
See free Customer Service Assistant courses
Level 1
- Level 1 Award in Customer Service L128 courses
- Customer Service Award (Level 1) L111 courses
- Customer Service Principles (Level 1 Certificate) L15 courses
- Level 1 Certificate in Customer Service Basics L13 courses
- Customer Service Certificate (Level 1) L13 courses
Level 2
- Level 2 Customer Service for Hospitality Certificate L222 courses
- Level 2 Certificate in Customer Service L210 courses
- Level 2 Certificate in Customer Service L28 courses
- Level 2 Award in Customer Service L24 courses
- Level 2 Diploma for Customer Service Practitioners L24 courses