Qualifications improve your chances; they do not gate the job. Level 2 is the most recognised.
Level 2 most recognisedOpen entry
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
1
Qualifications employers recognise (Level 2)
Any of these strengthens your application.
2
Where this can take you
Enter with no formal qualifications and take the Customer Service Practitioner Level 2 apprenticeship, progressing to Customer Service Specialist Level 3.
- Level 3 NVQ Diploma in Customer Service L31 course
Courses for this career
See free Customer Service Administrator courses
Level 3
- Level 3 NVQ Diploma in Customer Service L31 course