Qualifications improve your chances; they do not gate the job. Level 2 is the most recognised.
Level 2 most recognisedOpen entry
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
1
Qualifications employers recognise (Level 2)
Any of these strengthens your application.
- Level 2 Certificate in Customer Service L27 courses
- Level 2 Diploma in Customer Service L23 courses
- Level 1 Award in Digital Contact Centre Operations L11 course
2
Where this can take you
Direct entry with customer experience and no formal qualifications; the recognised qualification is the Level 2 Customer Service Practitioner, leading to the Level 3 Customer Service Specialist.
Courses for this career
See free Customer Advisor courses
Level 1
Level 2
- Level 2 Certificate in Customer Service L27 courses
- Level 2 Diploma in Customer Service L23 courses
Level 3