Qualifications improve your chances; they do not gate the job. Level 2 is the most recognised.
Typical pay: £25,000 to £31,000Level 2 most recognisedOpen entry
Pay range: National Careers Service.
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
1
Qualifications employers recognise (Level 2)
Any of these strengthens your application.
2
Where this can take you
With more training and qualifications, you could specialise in particular services like: mortgage advice, insurance, pensions and investments. You could also become a team supervisor, branch manager or train to be a financial adviser.
Courses for this career
See free Contact Centre Agent courses
Level 1
Level 2
- Contact Centre Operations Certificate (Level 2) L26 courses
- BTEC Level 2 Certificate in Principles of Customer Service L22 courses
- Customer Service Practitioner Diploma (Level 2) L21 course
Level 3