Qualifications improve your chances; they do not gate the job. Level 2 is the most recognised.
Typical pay: £20,000 to £30,000Level 2 most recognisedOpen entry
Pay range: National Careers Service.
Your route in
You can start without qualifications - direct entry/volunteering; a qualification improves your chances
1
Qualifications employers recognise (Level 2)
Any of these strengthens your application.
- Level 2 Diploma in Customer Service Skills L21 course
2
Where this can take you
Enter with no formal qualifications; the Customer Service Practitioner Level 2 apprenticeship is the recognised qualification, progressing to team leader or manager.
Courses for this career
See free Call Centre Agent courses
Level 2
- Level 2 Diploma in Customer Service Skills L21 course