Summary
Home-Start Sutton is seeking an enthusiastic Apprentice to provide vital administration, digital, and marketing communication support to our team. This role is perfect for an individual starting a career in business administration, non-profit management, or digital marketing. You will help keep our operations smooth and our community engaged.
What you will do at work
Key Responsibilities
Digital and Social Media Support
- Schedule social media posts across Facebook, Instagram, and LinkedIn
- Design engaging graphics and flyers for local fundraising events using Canva
- Draft monthly newsletters to update volunteers, donors, and community partners
- Support the maintenance of the charity website by updating events, news blogs, and resource links
- Grow our WhatsApp Channel to keep families connected with local drop-in sessions
Business and Office Administration (including CRM Support)
- Enter accurate referral data into Charitylog CRM (our case management system) for new families and children
- Track volunteer activity logs within the CRM, matching volunteers to local support opportunities
- Run weekly CRM data quality checks to fix missing information, phone numbers, or addresses
- Generate basic impact reports from Charitylog to assist managers with funding applications
- Support in monitoring the central email inboxes and when necessary, answer routine inquiries from the public
- Prepare resources and meeting rooms for volunteer training and charity trustee sessions
- Order and monitor office supplies, including marketing flyers and event banners
Events and Project Assistance
- Promote local fundraising initiatives, such as Quiz Nights and community fairs
- Support family drop-in logistics for local groups
- Collect and archive family stories, testimonials, and photos for impact reporting
Supporting the work of the charity
- Support the implementation and review of all Home-Start policies and procedures
- Comply with the charity’s administration, monitoring, and financial systems
- Contribute to and support the development of the Home-Start network locally, regionally, and nationally
- Implement the policies of Home-Start Sutton including equality and diversity, safeguarding, health, and safety.
- Seek opportunities to promote the service across Sutton and online
The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above. Home-Start Sutton is committed to safer recruitment practice as an important part of safeguarding and protecting children
Training
You will attend Kingston College for your off the job training. The course is delievered Apprentices will develop a firm grounding within organisational operations, functional processes, and the wider working environment. You will also gain skills including record and document production, decision making, planning, organisation, and project management, advancing your administration potential and preparing you for progression.
Units of study Apprentices will be required to successfully complete the following units:
- Principles of Business Administration
- Personal and Professional Development
- Managing Performance
- Your Organisation
- Communication in a Business Environment
- Project Management
- ICT for Business
- Providing Services in an Administrative Environment
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Analytical skills
- Creative
- Team working
- Initiative
- Non judgemental
Qualifications
- GCSE maths (4) – essential
- GCSE English (4) – essential
About this employer
Home-Start Sutton is an independent local charity that supports families with at least one child under the age of five living in the London Borough of Sutton. We believe that children need a happy, secure childhood and that parents play the key role in giving them the best start in life.
Raising young children can be challenging, isolating, and overwhelming. Home-Start Sutton steps in to help families facing difficulties such as mental health issues, isolation, domestic abuse, financial hardship, or disability. We recruit and train local volunteers to provide compassionate, non-judgmental, and confidential support. By visiting families in their own homes, welcoming them to our peer-support groups, or delivering structured parenting courses, we help parents build confidence, increase resilience, and strengthen their relationships with their children.
Home-Start Sutton has been supporting families for nearly 42 years. By choosing to apply for this role, you are choosing to become an essential building block for early childhood support making a lasting difference that extends far beyond the time we spend with families.
After this apprenticeship
On completion of this qualification learners may progress to higher level business administration qualifications or on to ILM or CMI leadership and management qualifications. Career opportunities This qualification aims to develop a highly transferable set of knowledge, understanding and skills across a range of administrative practices and tasks, which can be applied to all industries.
Things to consider
Please note the college are aware of the use of AI tools in job applications, please ensure your application is individualised and reflective of you, your skills and passion for the opportunity.