Summary
Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence.
Please note: This role will be based across the following postcodes and you will need to be able to travel to all three sites – CT149SF, CT1 1XU, CT19 5QX.
What you will do at work
- Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
- Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
- Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
- Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
- Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved, proactive maintenance and change implementation objectives are met
- Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
- Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
- Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Training
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
- Driving licence
Qualifications
- GCSE English (3+ (D or above)) – essential
- GCSE Maths (3+ (D or above)) – essential
- GCSE Any subjecr (4+ (A-C)) – desired
- GCSE Any subject (4+ (A-C)) – desired
- GCSE Any subject (4+ (A-C)) – desired
About this employer
In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
After this apprenticeship
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Employee benefits
- Health and wellness: We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees, and their partners and dependents (based on age)
- Flexibility: Concero is a safe, secure, and supportive place to work centred around a flexible working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays)