Customer Service Apprenticeship in Dereham at Mattishall Golf Club

Salary£16,640 / year
Work typeIn person
LocationDereham
Job typeApprenticeship Jobs
Closes25 Sep 2026
LevelIntermediate
Starts28 Sep 2026
Hours40 a week
Duration1 Year

Job description

Summary

To assist with the smooth and efficient day to day business activities at the academy and clubhouse. To give a polite and efficient service and support to members and customers.

What you will do at work

  • To support the general manager in the day to day running of the club
  • To assist with marketing ideas and initiatives
  • Support and work alongside the club professionals
  • Assist with maintaining stock levels within the pro shop and catering facilities and ensure stock is maintained.  Assist with stock-take quarterly on shop sales stock.  Annual stock-take required (31st October) for accounting of all stock
  • Liaise with suppliers
  • Work to encourage new members both to the Golf Club and Academy
  • Update manager with changes required with EPOS Now and liaise with EPOS Now with any issues
  • Ensure Trackman updates are on the system and liaise with Trackman with any issues, marketing new courses
  • Input into communications with members through personal contact, weekly members club systems emails and quarterly newsletters to all club users
  • Maintain course etiquette and rules.
  • To be aware of fire drills and health and safety

Requirements and skills

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Patience

Qualifications

  • GCSE English (4) – desired
  • GCSE Maths (4) – desired

About this employer

Mattishall Golf club is located between Dereham and Norwich and is a club which provides lots of golfing options for players of all abilities and ages. Mattishall Golf Club provides a modern clubhouse which overlooks a 9-hole course that challenges experienced players, but is also a great course for those new to the game. Our driving range has six covered bays for you to learn, practice and play on.

After this apprenticeship

  • Potential full-time employment.

 

Additionally, we would be happy to support the successful applicant in a career in golf. 

Things to consider

An interest in golf is desirable – Please tell us about any interests you may have outside of work. 

Employer

Mattishall Golf Club

Listed via Find an Apprenticeship

Training provider

Training provider
Poultec Training
Training course
Customer service practitioner (level 2)
Working pattern
Monday - Sunday, shift rota to be confirmed.

Published by the employer on Find an apprenticeship, the government vacancy service.

Location

48 SOUTH GREEN
MATTISHALL
Dereham, East of England
NR20 3JY
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