Summary
We have an exciting new role at Age UK Hull & East Yorkshire as an Admin Apprentice. The successful candidate will be part of a positive, productive and hardworking team by assisting with the continuous growth and expansion of the administration of Home Support Service.
What you will do at work
- Provide administrative support for the Home Support Service at Age UK Hull & East Yorkshire
- Answer telephone calls promptly and professionally
- Deliver excellent customer service to clients, colleagues, and external partners
- Use IT systems effectively
- Manage and respond to emails using Microsoft Outlook
- Maintain and update spreadsheets with accurate information
- Draft and format letters ready to send
- Attend and assist with fundraising events as required
- Help resolve client queries and issues
Training
The Level 3 Apprenticeship in Business Administration includes:
- Level 3 Apprenticeship in Business Administration
- Level 2 Functional Skills in Mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the apprenticeship.
Requirements and skills
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Qualifications
- GCSE English (4) – essential
- GCSE maths (4) – essential
About this employer
Age UK Hull & East Yorkshire is an independent local charity. They have been working in the local community to help older people for over 70 years. They have many dedicated staff and volunteers helping to deliver services and activities for older people in Hull.
After this apprenticeship
This apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.