Summary
Join a team that is committed to revolutionising the way people work and communicate. As an Apprentice 1st Line Service Desk Engineer, you will be the first point of contact for IT related queries from our diverse client base.
What you will do at work
- Take, log and progress tickets on the helpdesk system
- Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
- Hardware and software repairs in a workshop facility
- Carry out network documentation and reporting
- Diagnose and resolving faults on IT equipment
- Refer serious technical and support problems to senior staff and the appropriate technical / support facility, to ensure the quick resolution of faults
- Install software and hardware including the updating of drivers and antivirus software
- To record and update requests for support and maintenance with feedback to requestors regarding progress
- Provide support for server-based operating systems, desktop and office 365
- Attend relevant courses in respect of professional development of ICT knowledge
- Undertake small local projects and participate in larger projects under direction
- Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
- To be familiar with the requirements of Data Protection Legislation and to ensure compliance with it
- To undertake any other duties of a similar level and responsibility as may be required
Training
- ICT (Information Communications Technician) Level 3 apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualification
Requirements and skills
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Patience
Qualifications
- GCSE English (Grade C/4 +) – essential
- GCSE Maths (Grade C/4 +) – essential
About this employer
Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.
After this apprenticeship
- Career progression opportunities
- Potential full-time position after successful completion of the apprenticeship